We understand you may have a lot of questions before ordering your new wheelchair accessible vehicle, especially if it is your first time using the Motability Contract Hire Scheme.
Below we have answered some of the frequently asked questions. However, if the answer to your question is not below please contact us.
What is the best Wheelchair Accessible vehicle?
There is no single answer to this question, every single person has unique needs and circumstances. That’s why at Brook Miller Mobility everything we do is bespoke around your needs, including helping you choose the right base vehicle to start with.
What is a wheelchair accessible vehicle?
In simple terms, it’s a vehicle that has been modified to allow a wheelchair user to travel in the vehicle in their wheelchair. Here at Brook Miller Mobility, we can supply a basic access solution right up to complex wheelchair driver’s solutions.
How much does it cost to make a wheelchair accessible vehicle?
The cost involved is in two parts – the base vehicle and the conversion. The overall cost is, of course, specific to the vehicle chosen and conversion required.
What is the Motability Scheme?
The Motability scheme has been in operation since 1978 and was created to help the disabled get around and remain active and as independent as possible. Providing easy and affordable access to a wheelchair accessible vehicle that is specifically built around the wheelchair users’ exact requirements.
What is an IVA test?
Every single vehicle we convert goes for a rigorous inspection and test with the government organisation VOSA. This inspection and test looks at every aspect of the vehicle to ensure its design and build is in line with all legislation and safety requirements. A pass is required to register the vehicle.
How do I maintain my wheelchair accessible vehicle?
As with any vehicle, your conversion needs looking after. Our Motability customers benefit from a free of charge annual visit to inspect and maintain the conversion, allowing preventative maintenance to take place ensuring the reliability of your vehicle. This service is also available to private purchase at minimal cost
Is there any financial assistance available?
Motability advance payments can run into thousands of pounds for a converted vehicle. Motability recognise that this isn’t always affordable for everyone who needs a converted vehicle, so they have a charity arm that awards grants to cover the cost of advance payments and additional adaptations to eligible customers.
What if I need help after delivery?
At Brook Miller Mobility, we understand you need time to try out your new vehicle in the real world. With this in mind, we will arrange to come out and see you within the first 4 weeks after delivery. On this visit, we will discuss how your vehicle is working for you and support you if any changes are required. This is a free service to all of our customers, Motability, and private purchase.
Who do I contact for help and support?
Due to the complexity of wheelchair accessible vehicles, there are many people involved, from the base vehicle manufacturer, Motability, insurance companies, conversion companies and more. At Brook Miller Mobility we understand this can be a difficult thing to navigate so we will always be here to act as a central point of contact. If you need any help during the life of your vehicle, then give us a call and we will ensure the right people are on hand to help.